Building Your Future Together
Who we are
CCA Recruitment Group stands out as a leading recruitment company specializing in placing top-tier talent with ideal employers in the Customer Contact and Outsourcing (CC&O) sector. With over two decades of expertise, we have established ourselves as trusted advisors in executive leadership, management, and frontline recruitment. Our purpose is to empower both candidates and employers to achieve success through lasting, strategic partnerships.
Our Expertise
Our comprehensive services encompass the entire recruitment lifecycle, from identifying and attracting suitable candidates to onboarding and integrating them seamlessly into your organization. We leverage our extensive networks and deep industry knowledge to offer:
- Executive Recruitment: Finding and securing the perfect leader for your organization.
- Senior & Mid-Management Recruitment: Accessing and securing top talent across all levels of management.
- Frontline Recruitment: Connecting you with exceptional customer-facing professionals.
- Consultation: Tailored strategies to optimize your recruitment processes and achieve your hiring goals.
A Global Perspective
We go beyond the local market to connect with exceptional professionals on a global scale. Our international network enables us to:
- Recruit top-tier talent from diverse backgrounds and cultures.
- Deliver tailored solutions to meet your specific industry and business requirements.
- Provide local expertise supported by global insights.
Dedicated to Candidates and Employers
At CCA Recruitment Group, we prioritize both candidates and employers. We:
- Candidates: Offer a personalized and supportive candidate experience, providing guidance, interview preparation, and career advice.
- Employers: Deliver a robust delivery framework that ensures a seamless hiring process and lasting placement success.
Our Commitment
Our unwavering commitment is to:
- Building long-lasting relationships with our clients.
- Delivering exceptional recruitment experiences.
- Embracing technological advancements and industry trends.
- Providing transparent and consistent communication.
General Impression
The overall tone of the reviews is predominantly negative, with two out of three reviewers expressing dissatisfaction with their experience.
Feedback and Communication
A significant area of concern is the lack of feedback and communication from the recruitment team. Two reviewers mentioned that they did not receive any feedback on their interview performance, which left them feeling uncertain and frustrated. One reviewer felt that the interviewer seemed uninterested, suggesting that the vacancies may have already been filled.
Recruitment Process
The recruitment process was criticized for being slow and inefficient. One reviewer described the process as "moving at 1 mile per hour, " with a two-week wait for an interview, followed by a delayed start date.
Positivity and Recommendation
On a positive note, one reviewer had a fantastic experience with the recruitment agency, praising the help and guidance they received from their consultant, Matt. This reviewer would definitely recommend the agency's services to others.
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